Telemedicine and Other Services – Where are you Today with your Billings?

Updates and Tips to Clearing Up Your A/R

It’s been long since the COVID-19 Virus came on the scene in America. Our lives, your practice, the care of your patients, and your billing were all affected. Where are we today? Some questions to ponder that this webinar will address:

• What were the codes your practice utilized the most?
  • Telehealth office visits (99201-99215)
  • Telephone calls (99441-99443)
  • AWV  (G0438-G0439)
  • COVID-19 Specimen Collection (99211)
• What issues did you have in receiving payment for these codes from your major carriers?
• What are the documentation requirements for the above codes?
• What are the billing requirements for the above codes?
• What mistakes were made in the early days before we knew exactly what to do to bill these services correctly?
  • Have those mistakes all been corrected and full payment received?

As you look at the wealth of information that was developed and passed along to us by CMS/Medicare and other insurance payers you will first find two nearly 300 pages “final rule” documents CMS released in a 30 day period, all of our heads were spinning and we were trying desperately to get things done right,  Which didn’t always happen.

Now is the time to run reports and look back at what was done, was it done correctly and what can I do, on a go-forward basis, to correct any outstanding charges and to verify the correct payment of old ones. Now is also the time to look at your services with a critical eye for compliant documentation and other considerations the code restrictions may have had.

This informative COVID-19 webinar by Jill M. Young will address the important points and what all you have gone through or where you are at, so ample time for questions will be provided during the webinar.

Attendees will receive presentation hand-outs with:

• Multiple references from CMS and other carriers
• Both of the Interim Final Rules (5531 and 1744) along with indexes for the nearly 300-page documents
• Pertinent CMS FAQ’s 
• Other insurance payer’s policy documents

Webinar Objectives

• Identification of outstanding issues
• Solutions to those issues
• Verification of maximum payment for codes
• Process instructions for appealing if above was not done
• Verification of documentation, in a perfunctory manner (not a full audit)
• Review of Accounts Receivable for other outstanding issues

Webinar Highlights

• Problem areas in Billing Telemedicine from the Start
  • Wrong Information
  • Mis-Conceptions
  • Problem Areas
• Modifiers and Place of Service Issues
• Telephone Code Misconceptions
• Payment Validation
  • Were Services Billed Correctly
  • Were you Paid correct amount for Services 
• Validation of Documentation
  • What were the Rules of Documentation for the Codes
  • Common Errors
  • Were Time based Codes Documented and Billed correctly

Who Should Attend

• Coders
• Billers
• Office Managers
• Practice Managers
• Auditors